Administration Officer - Counselling

Job No: Berry3403
Location: Richmond

  • Central Richmond location
  • Full time fixed term until 30 June 2020
  • Salary package equivalent to $85,110.01pa (inclusive of base salary – SCHCADS Level 4 Pay Point 1, super and salary packaging) 


Open Place is a support and advocacy service that co-ordinates and provides direct assistance to address the needs of people who grew up in Victorian orphanages and homes during the last century. Our aim is to help people who identify as ‘Forgotten Australians’ to deal with the legacy of their childhood experiences and provide support to improve their health and well-being. 

Our centre, based in Richmond, is a place where our service users can come to access our services and enhance their social connections with others, providing them with an environment that is welcoming, non-threatening and inclusive.

The Opportunity

This role is responsible for providing a friendly, responsive administration service to both staff and service users. The Administration Officer primary task is providing administrative support to the counselling program and other general administrative duties at Open Place.

Key Responsibilities

  • Contact and negotiate with external stakeholders and service users to facilitate a seamless counselling service
  • Update all information in our internal database and produce regular reports as required
  • Handling telephone enquiries relating to counselling arrangements
  • In conjunction with other Administration Officers arrange maintenance of office equipment and ensure adequate supplies of consumables for equipment are maintained
  • Participate in back up roster on reception
  • Work flexibly to provide general administration support to the team’s requirements so Open Place can maintain a high service level to our end users.

To download the position description, please click here.

About You

We are seeking an experienced, organised, self-motivated Administration Officer to join our team.  Previous experience working in a Community Services Organisation would be advantageous.   

  • The ability to be highly organised and manage your time effectively
  • Intermediate to advanced computer skills in MS Word, Excel, PowerPoint and Outlook (knowledge of Publisher is desirable)
  • An empathetic and friendly approach to your work with the ability to remain calm and composed in times of stress
  • Previous experience working in a Community Services Organisation in a similar role is preferred
  • Staff must either hold or be able to obtain a valid Working with Children’s Card and undergo a Criminal Records Check prior to employment

The Benefits

  • Salary Packaging (up to $15,900 per annum, plus additional packaging available for meals/accommodation).
  • Flexible work arrangements and generous leave conditions.
  • Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.

How to Apply

Applications including resume and cover letter addressing your suitability for the position to be submitted by 11pm on Sunday, 23 February 2020.

Queries to Ruth Adams, Senior Clinician on 03 9421 6162 

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.


Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

 Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply. 



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