Client Information Systems - Helpdesk Coordinator
Job No:
Berry3314
Location:
Richmond
- Join a leading Victorian Not for Profit
- Be part of our Technology transformation
- Permanent Full Time
For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful. Our Vision for 2022: Together we will courageously change lives and reimagine service systems. We look forward to working with children, young people, families, carers, staff and partners to achieve this vision. Together.
The Opportunity
The Client Information Systems – Help Desk Coordinator will:
- Manage the Client Information System Help Desk, and provide over-the-phone support and advice to staff
- Work collaboratively with the Knowledge & Outcomes department, People & Culture and the IT team to embed compliant, efficient business processes around access and user management
- Conduct regular system audits to ensure regular and correct usage by programs and staff and provide updates to the leadership.
- Develop and run organisational system reports, as required.
- Support implementation and change management of system/business processes within the Client Information management space.
- Support the Senior Manager – Client Information Systems with tasks, as required.
To download the position description, please click here
About You
- Tertiary qualifications in computer science, information technology or related field
- Demonstrated experience in systems administration
- Demonstrated ability to manage competing demands in a high paced environment
- Demonstrated capacity to implement and establish workflows and processes for managing requests
- Experience with Jira (or a similar ticketing system)
- Familiarity with the community, not-for-profit, or government sector is an advantage but not essential
The Benefits
- Additional salary packaging available for meals/accommodation.
- Flexible work arrangements and generous leave conditions.
- Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.
How to Apply
Applications including resume and cover letter addressing your suitability for the position to be submitted by 11pm on 24th October 2019. Queries to Kate Percy, Director, Knowledge and Outcomes on 03 9421 9342.
Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.
Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.
Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.