Quality and Audit Officer
Job No:
Berry3212
Location:
Richmond
- Richmond Location
- 12 month fixed term
- Salary package equivalent to $100,000 - $105,000 (inclusive of super and salary packaging)
For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful. Our Vision for 2022: Together we will courageously change lives and reimagine service systems. We look forward to working with children, young people, families, carers, staff and partners to achieve this vision. Together.
The Opportunity
This position provides an opportunity for a motivated individual to utilise their coordination, compliance and data analysis skills to positively contribute to the delivery of our vital services to the community.
Key Responsibilities
- Monitor, respond and coordinate complaints and feedback including constructing reports and analyze data to monitor trends in complaints and feedback
- Coordinate and manage the administration of internal and external audits
- Support the implementation of Berry Street compliance obligations
- Maintain the Quality Improvement Register and the quality operational manuals
- Administration and maintenance of Berry Street’s ERIN system (Risk Man)
- Development and delivery of key training material
- Project work as required
To download the Position Description, please click here
About You
- A minimum Bachelor qualification in Quality Management, Information Management or Project Management
- Demonstrated experience supporting audits within the community services sector in children services, health or disability
- Demonstrated experience in implementing and coordinating complaints and feedback processes
- Demonstrated experience in extensive data analysis and reporting
- Demonstrated experience in supporting continuous improvement
- Ability to work cohesively with a range of internal stakeholders, including senior and operational staff located across a number of locations
- Demonstrated experience in the development and delivery of organisational training
The Benefits
- Additional salary packaging available for meals/accommodation.
- Flexible work arrangements and generous leave conditions.
- Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.
How to Apply
Applications including resume and cover letter addressing your suitability for the position to be submitted by 11pm on 30th July 2019. Queries to Carol Scarpaci on cscarpaci@berrystreet.org.au.
Please Note, the successful applicant must hold or be able to obtain a valid WWCC and undergo a National Police Check prior to employment.
Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.
Comprehensive reference and background checking will be undertaken, including a Working with Children Check and police check. Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.